Coronavirus (cOVID-19) Update

For Us

-safety is our first priority -

Last Update: Jun 14, 2020
We love sharing our Traditional Island Retreat, but the safety of our guests is paramount.  As soon as we open our doors wide again, the Georgilas Cave House will have fully implemented the decisions and directions of the Ministry of Tourism and the National Health Organisation, in order to prevent the spread of the coronavirus COVID-19.

How Georgilas Cave House is going to welcome you again:

• Our house-keeping approach will be fully in line with “Tourist Accommodation Health Protocol” [Ministerial Decision n. 1881/29.05.2020, GG 2084/30.02.2020].

• The position of Manager in charge of implementing the action plan for suspected cases is held by Katerina Kritikou, the property owner, with the assistance of Anastasia Kritikou, the property manager (to be referred to as “accommodation staff”):
       → Accommodation staff are trained in abiding the protocol.
       → Accommodation staff discreetly monitor guests and where they recognize guests’ symptoms, they will report them directly to the health care provider.
       → Accommodation staff must take all the necessary hygiene measures (hand washing), keep a distance of at least one meter from customers (avoid handshakes, etc.) and follow all the appropriate rules of hygiene.

• The position of the Collaborating doctor will be determined by the Medical Centre of Naxos, the local care provider of primary health care.

• Accommodation file and event book:
       → For the purposes of public health protection, the accommodation must keep a record of all people staying thereat - name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that it is possible to communicate with these people in the case of any COVID-19 incident.
       → It is necessary to record and keep the service book and events up-to-date.

• Accommodation services:
       → The reception area contains antiseptic for use by the guests and visitors.
       → The check-in check is solely performed in an open space.
       → Extension of check-out and check-in between stays: check-out until 10.30 am and check-in from 3.30 pm. This change in the time interval between each check-in and check-out is mandatory to ensure that between different guests the room is thoroughly cleaned and disinfected, as well as that the room has undergone adequate natural ventilation.
       → Prohibition of entry in the accommodation rooms for non-residents.
       → When requested, the following services are available: a) provide useful information to health care providers, public and private hospitals, COVID-19 reference hospitals, pharmacies, etc. located in the area and b) provision of Personal Protective Equipment (PPE) for the case of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, aprons, long-sleeved robe, laser thermometers.

• Cleaning protocol & Cleaning staff:
       → For departures we engage in a) regular cleaning and waiting 24 hours before the room is available to a new guest; b) good room ventilation during the time duration between stays; and c) checking the proper operation of dishwashers in terms of temperature (65 degrees Celsius) with the usual dosage of detergents.
       → Reinforcement of sanitary services in all public areas and especially in "high risk" objects and surfaces (e.g. knobs, keys).
       → Room cleaning during the stay and daily change of clothing and towels is not allowed.
       → Cleaning staff: a) use a simple surgical mask and/or social face mask and gloves during working hours; and b) place used bedding and towels in a special, closed, marked bag in order to be transported to the laundry area.
       → It is emphasized that hand washing and opening doors and windows for natural ventilation of the space daily are the most important means of prevention.

• Linen closet:
       → Towels are washed in-house in hot cycles (60 degrees Celsius) with the usual detergents.
       → Beddings are washed by an external partner and are delivered to the accommodation in in closed plastic bags.
       → Clothing are transferred to the houses inside closed marked bags.

• Swimming pool:
       → Chlorination: proper operation and maintenance of chlorination systems in accordance with current legislation. It is recommended, according to the WHO guidelines (Guidelines for safe recreational water environments - Volume 2 - Swimming pools and similar environments), that the residual chlorine value in tank water be 1-3 mg / L for swimming pools. Manual control of chlorine levels should be performed every 4 hours for swimming pools and keep a record file of this.
       → PH adjustment: pH values ​​in the water of recreational water installations should be maintained within the limits provided by current legislation. Regular measurement and maintenance of pH recording files every eight hours during the operation of the swimming pools.
→ Shower before and after entering the swimming pool is strongly recommended.  
       → Number of swimmers: the total number of people entering the swimming pool at any given time is maximum 22 (i.e. one swimmer per 2.5 m2 of water surface).
       → Keeping distance: the layout of the seats (chairs, sun loungers, etc.) should be such that the distance between the seats of two people in two different umbrellas or two people living in different rooms should be at least 2 meters from each direction.
       → Use of materials or protective covers that can be easily cleaned in order to effectively disinfect the seats.
       → Pool towels are provided upon request in order to cover the entire surface of the sunbed.

• Open-air common areas & BBQ:
       → Furniture strategic placement to avoid overcrowding in public areas (4 people / 10 sqm)
       → For the BBQ we engage in regular cleaning and waiting 24 hours before the BBQ is available to a new guest.
International Arrivals:
• International flights will initially only land in Athens’ International Airport when services resume on June 15 from countries where epidemiological data is encouraging such as Germany but they will eventually extend to all the airports as of July 1.
• Tourists will be allowed to enter Greece without taking a coronavirus test or remaining in quarantine when international flights restart on July 1, but health officials will conduct spot tests when required.
• Temporary entrance ban (for all borders) of non-EU Citizens until 15.06.2020 excluding EU and Schengen Treaty citizens.
• Temporary suspension of flights to/from Albania, North Macedonia, Italy, Spain, Turkey, the UK and the Netherlands is extended until 31 May.
• For cancelled flights, which were or will be cancelled from 25 February until 30 September 2020, refund claims of air passengers will be settled by the provision to the beneficiaries of a credit voucher of equal value to the ticket. The credit note is issued by the air carrier and its expiration date is 18 months from its issuance. During the 18-month period, the recipient of the voucher can make use of it to any destination that the network of the Air carrier offers. If the voucher has not been used by then, then the air carrier will have to proceed to the refund.

Sea connections with the Greek islands:
• Visitors and tourists are allowed to board as of May 25.
• Ferries will carry the 55% of their capacity.
• The pre-boarding entry test consists of temperature checks and file-in of a questionnaire for tracing purposes. Passengers much wear community face masks throughout the journey.
In accordance with the safety and precautionary guidelines issued by the WHO, we advise the following measures:
• Remain at least one metre away from other people and avoid all crowded places where possible.
• Wash your hands frequently for at least 20 seconds.
• Cover your mouth and nose with a tissue (not your hands) when sneezing or coughing.
• Clean and disinfect regularly touched objects and surfaces to reduce the risk of spreading germs.
• Persons with a fever higher than 37.5° are strongly recommended to stay at home, limit all social contacts as much as possible, and to seek medical advice.

Referral Hospitals:
The following hospitals have been assigned to accept and deal with possible COVID-19 cases:
Sotiria Hospital, 152 Mesogion.
Evaggelismos Hospital, 45-47 Ipsilandou.
Attikon Hospital, 1 Rimini.
Ano Patisia Municipal Clinic, 4 Sarandaporou.
NIMTS, 10 Monis Petraki.
Attica Clinic, G. Gennimata Avenue, Elefsina.
These combined actions are currently in effect and are as follows:
• On June 15 are mapped to re-open seasonal hotels and accommodations, museums, galleries and open-air cinemas.
• On May 25 will re-open restaurants, coffee shops and bars with a table limit of 6 people, except for families with children. In any case, take away and home delivery services are recommended.
• On May 18 re-opened open-air archeological sites.
• Swimming is allowed at both organised and non-organised beaches.
• Group gatherings of 10 people or more should be avoided.
• Cash transactions are to be avoided where possible.
• The mandatory use of a face mask in public transport, taxis, hospitals, and recommended when visiting public services such as supermarkets, hairdressers and other retail spaces.

Additional Information:

We are well aware of the situation this pandemic brought to all us and we try our best to keep you safe! We hope to see you this summer and provide you a safe place to retreat and relax from this stressful reality.

For any additional assistance do not hesitate to contact us:
Tel: +30 6932314049

A private complex of fully autonomous traditional island residences of the 18th century, refurbished with love and respect to the Cycladic features

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Galini, Naxos 84300, Greece

+30 6932314049


Short-term Residence No.
[AMA] 000084100-66/71/87/92